Meladmits ticket reservations or flight changes : BursaLoker

Things canbe requested through the Airasia Online Call Center

Since August 2020, Air Asia has moved airasia call centers  to make it easier through live online chat services. Now, if you want to contact the airline, you can no longer use the call center number that was once active, but through live chat.

The live chat service provided by Air Asia is called AVA with the abbreviation AirAsia Virtual Allstar. Where AVA is a live chat system, which is run by artificial intelligence (AI) to be able to serve customers accurately and practically, and can be accessed at any time.

AVA is literally a virtual airline assistant for Air Asia airlines, which is really tasked with serving all the questions, even complaints from customers automatically and online. This service itself can be accessed either through the official address of the Air Asia website, through Facebook Messenger, or through the WhatsApp application.

In this service you will not be in direct contact with officers, such as using the AirAsia call center, but connected to a computer or called a chatbot. The chat content was sent to you automatically. Here are some of the things you can  get through this live chat service.

Meladmits ticket reservations or flight changes

One of the things you can  do using AVA’s live chat service is to book a flight ticket. If you used to order directly or by phone, today you can order it only through this all-online service that will be sent later through an e-mail address.

Booking tickets is very easy. The first step is to click on the icon that says “book a flight” to book  the flight ticket. Then, find this button in the main menu of the official Air Asia website. After you press the command button, you will be given more questions.

AVA as a form of virtual assistant from the airline will ask several questions related to your flight. In the process,  you need to answer all the questions in the chatbot and follow the following steps. This process is almost similar to the ordering process when using  a  manual AirAsia call center.

After completing the various questions, the AVA  will direct you to the next page that contains additional facilities. This includes adding luggage, selecting seats for aircraft and ordering various types of food and drink. After that, fill in the name in the column provided, and then make a payment.

The process of booking tickets online without  going through the airasia call center manual  is complete, and now,   just wait for the ticket to be sent to your email address. In the pre-flight period, you can also check the flight status of the aircraft and make changes to the reservation made.

Checking Air Asia Promo using this service

Not only to book airline tickets and make various changes easier, this AVA online service system can also be used to obtain information related to various promotions offered by Air Asia. Of course you want to know, right?

In  the AirAsia call center  system  in the form of a live chat, just type the words “promotional fare” or “promo” in the chat room with AVA. Then, you will get a response from the Air Asia chatbot. The answer that will be received is not a list of promotions offered by airlines, but in the form of advice.

As a virtual assistant, AVA live chat will provide assistance by offering tips on how to find promotions on the official website ofthis Airline Ai r Asia. AVA will direct you to click on the section that says “Promo Radar” to find out the different promotions offered by Air Asia airlines and other airlines.

One of the promotions offered by Air Asia is to offer benefits to its customers who join Air Asia BIG and pay using Air Asia BIGPay. There are several other pieces or benefits that you can enjoy.   Just try the information from AVA.

Don’t worry about refunds as AVA can help

In the processing of air travel, of course,  sometimes  you encounter various obstacles and problems in the booking process. For example, you can cancel a flight schedule that has been booked for some reason at any time, or a rescheduled trip and even the process of booking a double flight ticket without an accident.

You may also encounter errors in the payment process, for example, you make payments twice on the same ticket. Of course, this will be very harmful if you do not make a refund or refund that you have  already given to Air Asia.

However,  take it easy. Because, through the AirAsia call center  system  , which has been changed to all online and automatically, you can take care of it quickly and easily.   You just need to take advantage of the live chat service, namely AVA as a virtual assistant for  you  and replace the call center.

The method is, as usual,  open a chat room with AVA. In the main menu, you can select the “refund” section, then continue the following process, namely “request a refund / fund”. After that, you can choose what type of return you need, for example because of the double payment.

After the process, you need to provide a PNR code that you can  find in the flight plan. Then, follow the next step and get ready for the request to attach some important documents. Even without  a  manual AirAsia call center  , all  your  businesses  can still be optimally managed by Air Asia.

Pick up your complaints via live chat

Every service offered, of course, there are parts that feel that they have not been optimal. Therefore, each company certainly always opens up the possibility for customers to file their complaints as a form of criticism and also correction for future improvements. Therefore, Air Asia also offers the possibility to file complaints through this live chat service.

Even without going through the  AirAsia call center, customers can still file various complaints and your contribution flexibly   to Air Asia airlines. The complaints stage is not too complicated. As always, you can chat live with AVA and tell about your complaints.

The filing of this complaint is quite different. You will be provided with a special link address to accommodate your complaint or complaint. Previously, you had to type “feedback” or “feedback” in the chat room with AVA, and then also type “complaints.”

Then, follow the next step, and if you’ve received a link just for feedback, the customer can fill it out right away and tell me what the customer’s complaint is. When you’re done, click Send and wait for the airline to send you a  response email. Isn’t it easy enough to make a complaint online?

As a trusted airline, Air Asia always strives to provide the best unlimited service to its customers. For this reason, this live chat service is here to  facilitate your interaction with the airline. Even without  an AirAsia call center  in  May, you will still feel maximum comfort.

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